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Class and Membership
Terms and Conditions

THE PILATES CLASSES

A_Line Pilates and Nutrition is a small class ran Matwork Pilates business operating as 1 sole instructor and appreciate client's support and understanding to the following terms and conditions. By choosing the option to attend Matwork Pilates Classes on a casual basis payment is required at the time of booking through our online booking system. Choosing packages or membership options gives permission for credit card payment to be taken at the time of purchase or on the ongoing basis of option to a continue on membership.. If you do not agree with the Terms, you must cease usage of the Pilates Classes, or any of the services, immediately. A_Line Pilates and Nutrition reserves the right to review and change any of the Terms by updating this page at its sole discretion. A_Line Pilates and Nutrition will endeavour to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records. 

HEALTH AND WELLBEING

At A_Line Pilates and Nutrition we are committed to ensuring the health and wellbeing of all of our studio clients. You are required to inform the instructor of any health risks, pre-existing injuries, illness, pregnancy, a medical condition or anything that may affect your exercise practice before starting a class. A_line Pilates recommends that you seek medical advice before participating in any classes. Participating in any exercise in our in-person classes, online or events is done so at the client/member’s own risk. 

INSTRUCTOR METHODS

As an experienced Pilates Instructor, methods will be used to assist and  ‘correct’ or adjust a client’s Pilates poses or exercise form, and as such might make physical contact. This type of instruction is in place to ensure safer practice and limit of injury to clients while exercising. By taking part in a class you acknowledge that you accept this method of instruction and take part in the class at your own risk. 

SCHEDULE CHANGES

A_Line Pilates and Nutrition reserves the right to make changes to the class schedules, opening hours, membership pricing and instructors at any time. Unless of extreme circumstance, notification about these changes will be made public to clients prior to changes occuring. 

PERSONAL BELONGINGS

You are responsible for the loss, theft or breakage of any personal belongings you bring into the Class.

 

MEMBERSHIP AGREEMENTS

When signing up to one of our memberships, you must agree to the membership agreement detailed on the booking page.  This agreement authorises the direct debit and lists any conditions specific to your membership package.

 

NON-PAYMENT OF MEMBERSHIP

As part of the membership agreement, A_Line Pilates and Nutrition reserves the right to refuse entry to classes or cancel bookings if a customer’s account is in arrears and until they bring their account up to date. If your payment is declined, your membership may be cancelled and will need to be reactivated through your login account. If you have any concerns about this, you can email us alinepilatesandnutrition@outlook.com

MEMBERSHIP HOLDS

During your membership period, your account can be placed on hold for number of weeks and payments will be frozen during this time. these are to be done in 1 week increments. A_Line Pilates and Nutrition requires 7 business days written notice of a ‘freeze’ / on hold period – sent to alinepilatesandnutrition@outlook.com 

During closure time memberships will be placed on hold and reactivated on the day the studio reopens. 

MEMBERSHIP CANCELLATIONS

All memberships are set to automatically roll over to another membership period. If you choose to cancel your membership, you can do so in your account. Please note if you cancel your membership, you can still use the sessions left for the set week. These sessions will expire on the day of first initial purchase. 

PRICING

A_Line Pilates and Nutrition may change these Package and membership terms and/or pricing at any time by providing the customer with 30 days advance written notice of such changes. 

CLASS SCHEDULING, CANCELLATIONS, AND LATE TERMS

Allowance of sessions on memberships do not roll over from week to week. It is the member’s responsibility to schedule their own classes using A_Line Pilates and Nutrition's online booking system. Members must provide 12 hours notice to cancel a class. If they do not give this sufficient notice, or they do not show for a booked class the class will be debited from their weekly allowance of sessions or member package. For the safety and enjoyment of all participants clients will not be permitted to enter a class once the class has started and therefore will lose this booked class from their causal booking,  weekly allowance of sessions or member package. This is a strict policy, thanks for your understanding.

REFUNDS

Membership packages, class packages, casual classes and event tickets are non-refundable and non-transferable. Unused classes are not rolled over to the next period. If a customer is unsatisfied with the services provided by A_Line Pilates and Nutrition or believes that they may be entitled to a refund, then it is required the customer to contact us directly via alinepilatesandnutrition@outlook.com outlining why you believe you are entitled to a refund attached any medical certificates if relevant so we are able to adequately respond to your request. Please note that a refund made under these circumstances will incur a 10% charge on the amount refunded to cover admin time. 

 

WAITLISTS

It is important you cancel out of a class if you can't make it. This will open up the space for someone else to attend. If you are unsure how to do this please talk to Kim. If you are on a waitlist and the class is more than 12 hours away (outside the cancellation period) you should be automatically transferred into the class if a spot frees up. It's important to check your bookings regularly. If the class is within 12 hours before the class starts, you will need to check your waitlist and move yourself in. Where possible we will message members within this period to advise you of the vacant spot. Depending on your notifications setting, you may not get the emails or it could be outside of class hours (ie. overnight). it is recommended for members to check regularly and if people can late cancel rather than no show, others are more likely to get a spot. 

 

CHILDREN IN CLASS

Our Insurance does not permit children in the class. Under no circumstances do we allow children of any age to sit and wait in the class while classes are on. If you are a parent/carer, it is our desire to create an environment where the focus is solely on your experience and all the other members, with limited distractions. This includes not allowing late comers into class. I appreciate your understanding on this to try to deliver a safe and happy class for everyone

FAQ's

 

WHAT DO I NEED TO BRING TO CLASS

For your own comfort, please bring your mat or towel, drink bottle and wear comfortable clothing. Grip socks are recommended and can be purchased at the studio or online shop.

LATENESS TO CLASS

There is a strict start time to ensure the best experience for all members. If you are more than 10 minutes late to class, you will forfeit attendance of this class, unless notice is given prior. 

HOW DO I BOOK A CLASS

 Please visit the Pilates Class Bookings Page 

IS THERE PARKING NEARBY?

There is plenty of street parking in the township and two parks reserved behind the Studio building.
 

SHOULD I WEAR GRIP SOCKS AND BRING A MAT TO CLASS?

Socks are mandatory to class, you can purchase grip socks at class or purchase online. Please bring along a mat to class. There are a few at the studio to use if you do not have your own. are recommended to use for extra comfort and hygiene purposes. 

 

DO YOU OFFER PRIVATE SESSIONS?

This service is perfect for a client who prefers to work on their fitness in a private setting. The 1:1 service also offers customised workouts provided on the goals and requirements for the client.  to find out more about this service and availability please email us alinepilatesandnutrition@outlook.com 

 

WHAT IS THE CANCELLATION POLICY IF I AM UNWELL?

Please do not attend classes if you are unwell. It is understandable illness can happen suddenly, if possible please allow minimum of 12 hour notice otherwise you will be charged for the class. If you’re feeling even slightly ‘under the weather’, cancel your class as a precaution and you can always book back in when you’re feeling better or at last minute and this will not impact your session credits. 

 

WHAT IS YOUR SANITISING/CLEANING PROTOCOL

All mats and equipment are cleaned and sanitised after class. After each class there will be wipes handed out to wipe down equipment used during the class ready for the next clients. 

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